Clear, honest billing
No surprises. We explain how payments, service fees, supplier charges, and refunds work before you authorize a transaction with United Travel Solution LLC.
Service Fees
Our assistance fees are charged in addition to airline, hotel, cruise, or other supplier charges. All applicable service fees are disclosed and itemized before you authorize payment.
- Flight reservation assistance — from $25 per ticket for domestic travel.
- Flight reservation assistance — from $50 per ticket for international travel.
- Flight change or cancellation handling — from $25 per ticket, plus any fee imposed by the airline under its applicable fare rules.
- Hotel, cruise, package, and group requests are quoted individually based on the request and its complexity.
- Consultations and quotes are always free.
No service fee applies unless you authorize a booking or other chargeable service.
How Charges Appear on Your Statement
We want our customers to be able to recognize charges associated with their travel arrangements.
- Service fees charged by United Travel Solution LLC appear on your card statement under the descriptor "UNITED TRAVEL SOLUTION."
- Our support number 1-888-404-6716 may also appear with our billing descriptor.
- Airline tickets, hotel stays, and cruise fares are typically charged directly by the applicable supplier.
- Supplier charges generally appear under the supplier's own name on your statement.
If you see a charge that you do not recognize, contact our billing support before disputing the transaction with your bank.
Accepted Payment Methods
We accept several commonly used payment methods for service fees and, where applicable, travel reservations.
- Visa credit cards
- Mastercard credit cards
- American Express credit cards
- Discover credit cards
- Debit cards carrying a Visa or Mastercard logo
For card payments, the cardholder's billing name and address must match the information associated with the card.
We may perform reasonable identity verification to help protect cardholders and prevent unauthorized transactions.
Secure Payment Processing
We take reasonable measures to protect payment information and reduce the risk of unauthorized access or misuse.
- Payment details are collected through encrypted TLS connections where applicable.
- Payments are processed through established payment providers.
- We do not store full card numbers on our own systems.
- Our team will never ask you to send your full card number by email or text message.
For your protection, never send your complete card number, CVV, PIN, or other sensitive payment credentials through email or text message.
When You Are Charged
You are charged only after you have explicitly authorized the applicable transaction. Research and quotes do not result in a charge.
Before payment is processed, your specialist will confirm the applicable amounts and what each amount covers.
- Airline charges are typically processed by the airline or applicable supplier.
- Hotel and cruise charges are typically processed by the applicable supplier.
- United Travel Solution service fees appear separately when charged by us.
- Applicable amounts are itemized and confirmed with you verbally or in writing before payment.
No payment is processed without your explicit authorization.
How Refunds Are Handled
Refund eligibility depends on the fare, rate, or booking rules associated with your travel arrangement.
We explain the applicable refund conditions before you purchase whenever the information is available to us.
- Eligible supplier refunds are requested promptly after receiving your instruction.
- Approved refunds typically post to the original payment method within 7–14 business days, depending on the supplier and your bank.
- Some fares may be refundable only as airline or supplier credit.
- Service fee refunds are handled according to our Refund Policy.
- Where a booking cannot be completed due to an issue on our side, applicable service fees are refunded according to our policy.
Refund timing is controlled in part by the supplier and the customer's financial institution. Processing times may therefore vary.
Billing Support
Have a question about a charge, receipt, payment, or refund status? Our billing support team is available to help.
We recommend contacting us before disputing a transaction with your bank or card issuer. Most billing inquiries can be reviewed and addressed directly.
- Questions about charges
- Receipt requests
- Refund status inquiries
- Billing errors
- Questions about service fees
Most billing inquiries are reviewed promptly, and our team works to resolve billing concerns as quickly as possible.
We're here to help.
If you have questions about a charge, receipt, payment, service fee, or refund status, contact United Travel Solution LLC and our support team will assist you.
1829 Saint Matthew Church Rd
Eastover, SC 29044, USA