Clear and transparent billing
This Billing Policy explains how United Travel Solution LLC bills for its services and how supplier charges are handled. It applies to transactions arranged through our specialists or website.
Authorization Before Any Charge
No payment is processed without your explicit authorization.
Before charging your payment method, your specialist will confirm with you, verbally or in writing, the exact amounts, what each amount covers, and the applicable cancellation and refund rules.
Research and travel quotes are free of charge. You will be informed of any applicable service fee before payment is authorized.
How Charges Appear on Your Statement
Travel transactions may contain supplier charges and separate United Travel Solution service fees.
- Airline tickets, hotel stays, cruise fares, and other supplier charges are typically processed by the applicable supplier and may appear under the supplier's name.
- United Travel Solution service fees appear separately under the statement descriptor "UNITED TRAVEL SOLUTION".
- Our support number 1-888-404-6716 may also appear with the service fee transaction.
- If a combined charge is used, the combined amount will be disclosed before authorization.
Service Fees
Assistance fees are charged in addition to supplier fares when applicable. All applicable fees are disclosed and itemized before you authorize payment.
- Flight reservation assistance: from $25 per ticket for domestic travel.
- International flight reservation assistance: from $50 per ticket.
- Change or cancellation handling: from $25 per ticket, plus any applicable airline-imposed fee.
- Hotel, cruise, vacation package, and group travel requests are quoted individually before booking.
- Consultations and quotes are always free.
Any applicable service fee will be explained to you before we proceed with the transaction.
Accepted Payment Methods
We accept major credit and debit cards for eligible transactions.
- Visa
- Mastercard
- American Express
- Discover
- Debit cards carrying a Visa or Mastercard logo
The billing name and address should match the information associated with the payment card.
We may perform reasonable identity verification when necessary to protect cardholders and help prevent unauthorized transactions.
By providing payment information, you confirm that you are authorized to use the payment method provided.
Receipts & Documentation
An itemized confirmation and receipt are emailed for every completed transaction.
Where applicable, the documentation will show supplier charges and United Travel Solution service fees separately.
Additional documentation needed for expense reporting or business records may be available upon request.
Billing Errors
If you believe a charge is incorrect, please contact our billing support team as soon as possible.
Billing questions should be reported within 60 days of the charge so that we can investigate the transaction promptly.
Contact us at 1-888-404-6716 or info@unitedtravelsolution.com .
We investigate reported billing issues promptly. If an error is confirmed to be on our part, we will correct the error appropriately.
Chargebacks
If you have a concern about a charge, please contact us before initiating a dispute with your card issuer.
Most billing concerns can be resolved more quickly when you contact our support team directly.
A chargeback filed while a refund is already being processed may delay the resolution or receipt of your funds.
We respond to legitimate card-issuer inquiries with the transaction records and documentation available to us.
Currency & Taxes
Charges are processed in U.S. dollars unless another currency is specifically stated before authorization.
Government taxes and supplier-imposed fees applicable to your booking are included in the amounts quoted to you before authorization, where applicable.
The currency and applicable charges will be communicated before you authorize payment.
We're here to help.
If you have questions about a charge, payment, receipt, or billing issue, contact United Travel Solution LLC. Our travel support team is available 24/7.
1829 Saint Matthew Church Rd
Eastover, SC 29044, USA