Our commitment to reliable travel assistance
This Service Policy explains what United Travel Solution LLC does, the standards we maintain, and what we need from you to provide reliable travel assistance.
Scope of Services
United Travel Solution LLC provides personalized travel assistance by helping customers research, reserve, change, and cancel travel arrangements with third-party travel suppliers.
Our services may include:
- Flight reservations, changes, cancellations, and multi-city planning.
- Hotel reservations and special requests.
- Cruise reservation assistance.
- Vacation package assistance.
- Business and group travel coordination.
What We Are Not
United Travel Solution LLC is an independent travel assistance company. We are not an airline, hotel, cruise line, tour operator, or other travel supplier.
We do not provide the actual travel service. Flights, hotels, cruises, and other travel services are provided by the applicable third-party suppliers under their own contracts and rules.
We are also not a source of legal, visa, immigration, or medical advice. We may provide general travel guidance and recommend that customers verify important requirements with appropriate official sources.
Service Standards
We aim to provide clear, responsive, and personalized assistance throughout the travel planning and booking process.
- Phone support is available 24/7 at 1-888-404-6716.
- Available options are presented with clear pricing and applicable fare or booking rules before you commit.
- Applicable service fees are disclosed before authorization.
- Written confirmation is provided for bookings, changes, and cancellations.
- We aim to keep one team responsible for your request from start to finish.
Our goal is to make travel assistance simple, transparent, and responsive from your first request through the completion of your travel arrangements.
Customer Responsibilities
Providing accurate and timely information helps us deliver your requested travel services correctly.
Customers are responsible for:
- Providing traveler names exactly as they appear on government-issued identification.
- Providing accurate dates of birth, contact details, and travel information.
- Reviewing booking confirmations promptly after receiving them.
- Reporting any discrepancy or error as soon as possible.
- Ensuring passports, visas, and other travel documents are valid for the itinerary.
- Contacting us as early as possible when travel plans change.
Travel suppliers may impose strict deadlines for changes, cancellations, refunds, and other requests. Delays in contacting us may affect the options available.
Communication
We communicate with customers using the phone number and email address provided during the service or booking process.
For time-sensitive matters, including schedule changes, cancellations, or supplier deadlines, we may attempt to contact you by phone first.
Please keep your contact information current while you have an active booking so that important travel updates can reach you promptly.
Written communications may be used to confirm booking details, changes, cancellations, service requests, and other important information.
If Something Goes Wrong
If you believe a request has not been handled correctly or you are dissatisfied with our service, please contact us as soon as possible.
You may request a supervisor review when a service concern requires additional attention.
- Contact our support team with your booking or confirmation number.
- Explain the issue and provide any relevant documentation.
- Request a supervisor review if the issue is not resolved to your satisfaction.
- Allow our team an opportunity to investigate and respond.
Every escalation is treated seriously and receives a documented response. Our goal is to resolve service concerns directly and as quickly as reasonably possible.
We're here to help.
If you have questions about this Service Policy or need assistance with a travel request, contact United Travel Solution LLC anytime.
1829 Saint Matthew Church Rd
Eastover, SC 29044, USA