Important information about cancellations
This Cancellation Policy explains how to cancel a booking arranged through United Travel Solution LLC and what you can expect when you do.
Cancellation and refund outcomes depend on the rules that apply to your specific booking. For refund information, please review our Refund Policy.
How to Cancel
To request a cancellation, contact United Travel Solution LLC using one of the following methods:
- Call 1-888-404-6716 — available 24/7.
- Email info@unitedtravelsolution.com with your confirmation number.
Phone contact is strongly recommended for time-sensitive cancellations because supplier deadlines may be measured in hours. We confirm completed cancellations in writing.
Supplier Rules Control the Outcome
Every booking is subject to the cancellation rules of the airline, hotel, cruise line, or other travel supplier providing the travel service.
We explain the applicable rules before you authorize your booking whenever the information is available to us.
Common cancellation patterns include:
- Airline tickets — many fares may be canceled for airline credit, while fully refundable fares may qualify for a refund. Basic economy fares are often non-changeable and non-refundable after the applicable 24-hour period.
- Hotels — flexible rates may allow free cancellation until a stated deadline, often 24–72 hours before arrival. Prepaid rates are frequently non-refundable.
- Cruises — cancellation charges typically increase as the sailing date approaches according to the cruise line's published schedule.
- Vacation packages — individual components may have different cancellation rules. We explain and itemize applicable conditions for you.
The 24-Hour Window
Most airline tickets booked at least seven days before departure may qualify for cancellation within 24 hours of purchase without penalty under applicable U.S. Department of Transportation rules.
If you have second thoughts about a new airline booking, contact us immediately. We will review the booking and confirm whether the applicable 24-hour cancellation provision applies.
Eligibility may depend on the specific ticket, airline, itinerary, timing, and applicable regulations.
Timing Matters
Cancellation requests can be time-sensitive. Contact us as early as possible to maximize the options available under the supplier's rules.
- Cancellations are effective when confirmed by the supplier, not merely when you first contact us.
- No-shows, including failing to cancel before departure or hotel check-in, may result in forfeiture of the full booking value.
- For flights, canceling before the first flight segment departs generally preserves more value than canceling after departure.
Do not wait until the last minute. Supplier cancellation deadlines may expire before our team can process a request.
Cancellations by Suppliers
If an airline, hotel, cruise line, or other supplier cancels your booking or makes a significant change to your itinerary, contact us immediately.
Depending on the circumstances and applicable supplier rules, we may assist you with available options such as:
- Rebooking or alternative travel arrangements.
- Supplier credit.
- Refund requests.
- Other remedies available under the supplier's rules or applicable regulations.
We will work with you to pursue the options available under the applicable supplier rules and regulations.
Our Service Fees
Service fee treatment when a booking is canceled is described in our Refund Policy.
Service fees may apply separately from airline, hotel, cruise, or other supplier charges.
Any fee for handling a cancellation request itself will be disclosed to you before we proceed.
We're here to help.
If you need help canceling a flight, hotel, cruise, vacation package, or other travel arrangement, contact United Travel Solution LLC.
1829 Saint Matthew Church Rd
Eastover, SC 29044, USA