Frequently Asked Questions

We are an independent travel assistance company. We are not an airline, hotel, cruise line, or tour operator, and we are not affiliated with any travel supplier.

Our phone support is available 24 hours a day, 7 days a week, including weekends and U.S. holidays.

Service fees may apply depending on the type of assistance requested. Any applicable fee is disclosed before you authorize a booking or service.

Quotes and consultations are generally provided without charge.

No. You can contact our specialists to discuss your travel plans and receive available options before deciding whether to book.

Yes. Our specialists can help research and arrange domestic and international flight options based on your preferred dates, destinations, and travel needs.

In many cases, yes. Contact us with your confirmation information and we can review the airline's fare rules, available alternatives, and applicable change fees.

Contact us as soon as possible. We can review the options available under the airline's rules, which may include rebooking, airline credit, or a refund where applicable.

Yes, where the airline permits these services. Our specialists can help review seat and baggage options and any applicable airline charges.

We can assist with airline special service requests, including wheelchair assistance and other accessibility needs. Requirements vary by airline, so contact us before travel whenever possible.

Basic Economy fares can have restrictions on seat selection, changes, cancellations, baggage, and other services. Our specialists can explain the restrictions of the specific fare before you book.

Yes. Tell us your destination, preferred area, dates, number of travelers, and approximate budget. We can research available hotel options that match your needs.

Package inclusions vary. Depending on the offer, a package may include flights, hotel accommodations, transfers, activities, or other travel services. We explain the included services before booking.

We can communicate many special requests to hotels, including accessible room requests and other preferences. Requests are subject to hotel availability and cannot always be guaranteed.

It depends on the specific rate. Flexible rates may allow cancellation before a stated deadline, while prepaid or promotional rates may be non-refundable. The applicable cancellation rules are reviewed before booking.

Available cruise options depend on current supplier inventory. Contact our specialists with your preferred destination and dates and we can review available options.

Booking early can provide more choice of sailing dates, cabins, and itineraries. However, the best timing depends on the destination, season, and cruise line.

Yes. We can help coordinate flights, hotels, and other travel arrangements around your cruise itinerary.

Required documents depend on the cruise itinerary, nationality, ports of call, and cruise line. Travelers should verify current passport, visa, and entry requirements before departure.

Supplier charges generally appear under the supplier's name. United Travel Solution service fees may appear separately under the statement descriptor "UNITED TRAVEL SOLUTION."

We accept Visa, Mastercard, American Express, and Discover credit cards, as well as eligible Visa or Mastercard debit cards.

No payment is processed without your authorization. Before charging, we confirm the applicable amounts, what they cover, and relevant cancellation and refund rules.

Yes. An itemized confirmation and receipt are emailed for transactions, showing applicable supplier charges and service fees.

Contact our billing support team at 1-888-404-6716 or email info@unitedtravelsolution.com . We will review the transaction and provide the relevant documentation.

Cancellation depends on the applicable supplier rules and the type of fare, rate, or booking. Contact us as soon as possible so we can review the cancellation options available to you.

Once a supplier approves a refund, it typically posts to the original payment method within 7–14 business days, depending on the supplier and your financial institution.

Service fees for work already performed are generally non-refundable. If a booking could not be completed due to an error on our part, the related service fee may be refunded as described in our Refund Policy.

Some fares are refundable only as airline credit. If that applies to your booking, we will explain the credit's applicable conditions and expiration when available.

Many airline tickets booked at least seven days before departure may qualify for a 24-hour cancellation and refund option under applicable U.S. Department of Transportation rules.

Contact us immediately so we can verify whether your specific booking qualifies.