Understanding your refund options
This Refund Policy explains how refunds are determined, requested, and processed for bookings arranged through United Travel Solution LLC.
It should be read together with our Cancellation Policy and Billing Policy.
Two Kinds of Charges
A booking arranged through United Travel Solution LLC may involve two separate types of charges.
- Supplier charges — amounts charged by the airline, hotel, cruise line, or other travel supplier for the travel itself.
- Service fees — amounts charged by United Travel Solution LLC for our assistance, which are itemized separately.
Supplier charges and our service fees may have different refund rules. Always review the applicable terms before authorizing a booking.
Supplier Refunds
Whether a supplier charge is refundable depends on the fare, rate, or booking rules attached to your reservation.
We explain the applicable refund conditions before you authorize a purchase whenever the information is available to us.
When a refund is available, we submit the request to the supplier promptly and track it until the applicable refund is processed.
Some fares and rates may be refundable only as a supplier credit rather than a cash refund. When applicable, we will explain the credit conditions and expiration rules.
Service Fee Refunds
Service fees charged by United Travel Solution LLC are separate from supplier charges.
- If a booking cannot be completed due to an error on our part, the related service fee is refunded in full.
- If you cancel a completed booking, service fees for work already performed are generally non-refundable.
- Any exception to the service fee policy will be communicated to you in writing.
- If a service fee was quoted but no booking was authorized, no service fee is charged.
24-Hour Rule for Airline Tickets
Under U.S. Department of Transportation rules, most airline tickets booked at least seven days before departure may qualify for cancellation within 24 hours of purchase for a full refund.
Contact us as soon as possible if you believe your ticket qualifies. We will review the applicable rules and confirm whether the ticket is eligible before processing the cancellation.
Eligibility may depend on the airline, itinerary, booking circumstances, and applicable regulations.
Refund Timelines
We submit eligible refund requests to suppliers promptly after receiving your instruction and the required authorization.
- Refund requests are submitted to suppliers promptly.
- Approved refunds typically post to the original payment method within 7–14 business days.
- Processing times may vary depending on the supplier and your financial institution.
- We provide written confirmation when a refund is submitted and when it is approved.
The actual time for funds to appear in your account is controlled by the supplier and your bank or card issuer.
How to Request a Refund
To request a refund, contact our travel support team using the information below.
- Call us at 1-888-404-6716, available 24/7.
- Email info@unitedtravelsolution.com with your confirmation number.
- Provide any information requested by our specialist to verify the booking.
A specialist will review the applicable supplier and service-fee rules, explain what is refundable, and process the request with your authorization.
Disputes
If you believe a charge or refund was handled incorrectly, please contact our billing support team before initiating a chargeback.
We will review the transaction and work with you to resolve the issue as quickly as possible.
Most customer billing concerns can be reviewed directly by our support team. A chargeback filed while a refund is already being processed may delay resolution.
We're here to help.
If you have questions about a refund, cancellation, supplier credit, or service fee, please contact United Travel Solution LLC.
1829 Saint Matthew Church Rd
Eastover, SC 29044, USA